Before using www.fantasyshopper.com (the “Service”), we recommend and ask that you read the following documents as they form the basis of how you can use the Service:
this document sets out the basis on which you may use the Service.
this document explains how we collect, use, display and transfer your information whilst you use the Service.
- Connected social network’s terms of service
these explain how social networks (such as Facebook and Twitter) and other communication tools that you connect to your Fantasy Shopper account, will share information with us and the permissions you give them to do that.
All of our terms are very important, and we suggest that you (and, if are aged 17 or under, you and your parent/guardian) read all of the documents listed above.
The relationship between Fantasy Shopper and You
This document, together with any document referred to within it, sets out the terms of your relationship with Fantasy Shopper Limited (“Fantasy Shopper”, “we”, “us” or “our”) and how you can use the Service.
If you are aged 13 to 17 years old, you must ask your parent/guardian to read and agree to these terms. If you use the Service and you are aged 13 to 17, you are agreeing that your parent/guardian has said that it is ok for you to use the Service and that they have read and agreed to these terms.
Information about us
Fantasy Shopper is a limited company registered in England and Wales, with company registration number 07453696. Our registered office is at The Innovation Centre, Rennes Drive, Exeter, Devon, United Kingdom, EX4 4RN.back to top
Your right to use the Service
Your right to use the Service is personal to you and you are not allowed to give this right to another person or to sell, gift or transfer your account to another person. You may imprint, copy, download or temporarily store extracts from the Service onto your computer or other device for the purpose of using the Service. Your right to use the Service does not stop us from giving other people the right to use the Service.
You cannot use the Service for purposes that are commercial or business related as the Service is for your private, personal use only.
Rules of the Service (“Service Rules”)
When using the Service you must not:
- create an account or use the Service if you are under the age of 13. If you are a parent/guardian who has become aware that your child is using the Service, then please contact us using the details below so that we can take steps to terminate their account and remove their information;
- use more than one account on Facebook, Twitter or other social network or communication tool to create more than one account on the Service;
- give any false information in your account details;
- permit another person to use the Service under your name or on your behalf;
- use the Service if we have suspended or banned you from using it;
- advertise your business or organisation or advertise the business or organisation of another person;
- send junk, spam or repetitive messages;
- engage in any illegal or unlawful conduct;
- modify, interfere, intercept, disrupt or hack the Service;
- misuse the Service by knowingly introducing viruses, Trojans, worms, logic bombs or other material which would harm the Service or any user of the Service’s own equipment;
- submit or contribute any information that contains nudity or violence or is abusive, threatening, obscene, untrue or offensive;
- abuse, harm, bully another user, member of staff or social networking user;
- submit or contribute any information without the permission of the information owner; or
- submit or contribute any information about another person without their permission.
- engage in username squatting, create accounts for the purpose of preventing others from using those usernames or create accounts for the purpose of selling those accounts
- attempt to buy or sell accounts
You must keep your account password private and safe. Do not share this information with anyone else or let them use your account. If you think someone else is using your account, change the password straight away and let us know.
As the account holder you are responsible for anything that happens through your account where you are at fault for the unauthorised access.
We may delete your account if it has been inactive for 6 months or for the reasons set out in the “Ending our relationship” section.back to top
Occasionally we may investigate and take action on accounts that are suspected of breaking the Service Rules.
Below are examples of some activities which we may regard as suspicious and may investigate:
- Facebook accounts with no profile photo;
- accounts that have been created by the same browser;
- accounts that have been created or used by the same IP address as another user;
- activity that shows mimicking of other users outfits/wardrobes; or
- awarding Hearts to or from a fake account.
We reserve the right to reclaim account usernames at our sole discretion and without notice, including but not limited to on behalf of businesses or individuals that hold legal claim or trademark on those user names. Accounts using business names and/or logos to mislead others will be permanently suspended.
Our content and the content of others
The Service belongs to us, and we own or are allowed to use all pages, screens, information and other material on or in the Service unless otherwise stated.
The service provides retailer and retailer product information within the context of an internet social game. In the interests of the game experience and maintaining ease of use, from time to time retailers and their products may be reclassified or geographically relocated to a minor degree. Such details should be considered as illustrative or notionally representative rather than real or actual and in no way imply, modify or reduce the standing or other status of the retailers or associated parties. Similarly, whilst Fantasy Shopper attempts to provide timely updates, the prices presented by Fantasy Shopper are indicative only and in no way have any bearing on the price the retailer or reseller may charge either through the game, their internet site(s) or on the high street in a real life purchase scenario.
You confirm that images, sounds, text or information that you submit or create (“User Content”) whilst using the Service will meet the Service Rules.
You give us unlimited permission to use your User Content and provide and allow others to do the same for no fee. In legal terms this means that you grant us a worldwide, non-exclusive, royalty-free and perpetual licence to use, copy, reproduce, distribute, adapt, re-format, modify, publish, translate, licence, sub-licence, assign, transfer and sell the User Content anywhere and in any form.
We do not check or moderate any User Content before it is added to the Service by users. We may later check, moderate, reject, refuse or delete any User Content if anybody objects to it, or we think that it is connected to suspicious activity or breaks one or all of the Service Rules.
The Service is free to use but you can add additional features and content using Facebook Credits. We will never take Facebook Credits from you without your permission. You can find out more about Facebook Credits from https://www.facebook.com/credits/. Using Facebook Credits means that we will not hold or have access to your bank or credit card details.
You will be responsible for any fees that you incur by accessing and using the Service such as Internet fees, or mobile phone data charges. If you are unsure whether you will incur fees, we suggest that you save this document to your favourites, log off the Internet and speak with your Internet/mobile provider or if you are 17 years old or under, a parent/guardian.
Ending our relationship
If you wish to end your use of the Service, please follow these instructions for deactivating your account.
If we end your use of the Service for breaking any of the Service Rules, any other important rule(s) or terms and conditions, you may not use the Service again and we may delete or modify your User Content, account or any other information we hold about you. You will lose any benefits, privileges, or items obtained or purchased through your use of the Service. We will not offer you compensation for any losses.
We may also withdraw the Service as long as we give you reasonable notice that we plan to do this so that you have a reasonable period of time to download any of your User Content.
Advertisements on the Service
Fantasy Shopper and its selected business partners may provide advertising to you through the Service or by email. This advertising may be based on your User Content or other information available through the Service and will be displayed on the Service.
Our liability/responsibility to you
Unfortunately, due to the nature of the Internet and technology, the Service is provided on an “as available” and “as is” basis. This is because we are unable to promise that your use of the Service will be uninterrupted, without delays, error-free or meet your expectations. Likewise, we cannot promise the accuracy, currency, availability, correctness and completeness of the information contained on the Service (although we will make reasonable efforts to achieve this).
We display prices for clothing and clothing accessories on the Service for information only. Sellers of clothing and clothing accessories may change the price of an item at any time. We are not involved in selling clothing and clothing accessories and take no responsibility for any purchase you make after seeing such items on the Service.
If you have a dispute with Fantasy Shopper, in the first instance please contact us here and attempt to resolve the dispute with us informally.
In the unlikely event that we are not able to resolve the dispute informally, we will discuss and agree with you the most effective way of resolving the dispute using mediation or arbitration based on the nature of our dispute.
Changes to the Service
We are constantly updating and improving the Service to try and find ways to provide you with new and innovative features, games and services. Improvements and updates are also made to reflect changing technologies, tastes, behaviours and the way people use the Internet and our Service. In order to do this, we may need to update, reset, stop offering and/or supporting a particular part of the Service, feature or game relating to the Service (“changes to the Service”). These changes to the Service may affect your progress in the game, your awards, your achievements and your User Content (“game elements”). Any changes to the Service could involve your game elements being deleted or reset.
You agree that a key characteristic of our Service is that changes to the Service will take place over time and this is an important basis on which we grant you access to the Service. Once we have made changes to the Service, your continued use of the Service will show that you have accepted any changes to the Service. You are always free to stop using the Service or deactivate your account
We will try, where possible and reasonable, to contact you to let you know about any significant changes to the Service.
Changes to the documents
Changes will usually occur because of new features added to the Service, changes in the law or where we need to clarify our position on something.
Normally, we will try to give you some warning before the new terms become effective. However, sometimes changes will need to be made immediately and if this happens we will not give you any notice.
Contact, feedback and complaints
We value hearing from our users, and are always interested in learning about ways we can improve the Service. By providing your feedback you agree that you are giving up any rights you have in your feedback so that we may use and allow others to use it without any restriction and without any payment to you.
If you become aware of any violation of intellectual property laws (in particular in respect of User Content) or other unacceptable behaviour by anyone using the Service or you wish to make a complaint about the Service, please contact us here. When contacting us please include your name and address and, where relevant, details of the location of the content in question and details of the unlawful nature or the unlawful or unacceptable activity or content.